Deposit Information

Why is a deposit required to reserve my order? In an effort to reduce food waste and abandoned orders, we are requiring a $20 deposit. However, you will get it back in the form of a coupon for $20 off your balance due. Just show it to your cashier at checkout.

Why is my deposit nonrefundable? In an effort to avoid food waste, the deposit is non-refundable for unclaimed orders. However, we’ll send you a coupon for $20 off your balance due. When you pick up and pay for your order, just show it to your cashier!

If I need to cancel my order, can i get my deposit back? In an effort to avoid food waste, the deposit is nonrefundable. Please contact us for additional help with your order.

What if I want to reserve less than $20 worth of food? Do I still have to pay the $20 deposit? Yes. However, when you come in to pick it up, the $20 coupon will apply to your total amount at checkout. That said, if you don’t intend on picking up anything else while you’re in, then we recommend just popping in and purchasing the item instead of reserving it online and paying the deposit. 


General Questions

How can I learn more about how to order this year? Check out our Order Guide for step-by-step instructions on how to order!

Can I place an order over the phone? Contact us via email and our staff can help you navigate our reservations site and answer any questions you may have.

Can I place my order with my local store either in person or over the phone? Stores are not accepting reservations orders this year either in person or over the phone. You are welcome to contact us for assistance placing your order.

Do reservation orders earn points as part of Neighbor Rewards? Yes, your reservation order earns Neighbor Rewards points at the time of purchase at your pick up store. Find out more or join Neighbor Rewards here.

Can I modify or cancel my order that has already been placed? Can I make changes to my order at pick up? We are happy to help you modify your order once it has been placed. Contact us to adjust your order. Substitutions will be limited to quantity on hand.


Pick Up Information

Can I reserve a pick-up order for today? Sorry, New Seasons Market is not able to fulfill reservation orders on the same day that the order was placed. If you are needing any items same day, know that your local New Seasons Market store is fully stocked and ready to help fulfill your holiday needs!

Can I reserve a pick up order for tomorrow? Yes, as long as you place your order before 4 p.m. you can choose to pick up your order on the next day.

Where do I pick up my reservation order? Pick up raw meat and seafood items at the Meat & Seafood counter and pick up fully cooked entrees, sides, and bakery items in the Deli department. Look for the in-store signs directing you to your pick up location.

What are my store’s hours, address or phone number? Find your local store’s hours and contact information here.

Do I need to know my reservation number? Having your confirmation email handy will speed up our process, but we can always look your order up! Double check your reservation to ensure you are heading to the correct store during your pick up window. Once you have arrived, our friendly staff will retrieve your order out of refrigeration.


Menu Information & Reheating Instructions

What’s the best way to heat up my prepared side dishes and deli items for the holiday? Most of our house-made dishes quickly and easily reheat in the oven or microwave. You can find our comprehensive reheating guide here.

There is a range of weights for meat - how much is it per pound when I reserve?  Our raw meat items are offered by a weight range and prices will be calculated at check out. The total price shown at checkout for beef, lamb, and pork products is only the per pound price. Your final order price will be based on the actual weight of item(s) purchased, and calculated at the time of order pick up.

Why does my turkey have ice on it? Our turkeys are chilled to 28°. Diestel doesn’t use preservatives or additives; so chilling is the best way to keep them fresh.

How do I thaw or cook my turkey? First thing’s first, folks, thawing turkey on the counter is unsafe. We recommend a slow thaw in the fridge set to 40 degrees or lower. Remove your turkey from the box, but keep it wrapped in plastic, and go ahead and set it on a cookie sheet or in a roasting pan on the bottom shelf of your fridge. Your bird’s thaw time depends on weight; a 12-16 pounder, for example, is going to take 3-4 days.

If you don’t have the space or time, no sweat, a cold-water thaw is another option; though this method is going to work best with smaller birds, 12-16 pounds. Keep your turkey wrapped in plastic and place it in a bucket or sink filled with cold water (it has to be cold!), and keep it fully submerged, changing the water every 30 minutes. This thawing method should not last longer than four hours. Once thawed, you’re ready to cook or store your bird until you’re ready. Don’t forget to disinfect all surfaces and containers that came in contact with raw meat to avoid any contamination.

Brining is another option and actually works well with a semi-thawed turkey. Just place your unwrapped turkey in a large bucket with your brine, cover, and place in the fridge until you’re ready to cook. It will continue to thaw in the brine.

You can find the recipe for our favorite classic roasting method here.