Are you open on Christmas? 
New Seasons stores are closed on Christmas Day, and closed at 6pm on Christmas Eve. Find your local store's holiday hours here.

What’s my store’s address and phone number? 
Find your local store’s contact information here.

What’s the best way to heat up my prepared side dishes and deli items for the holiday? 
Most of our house-made dishes quickly and easily reheat in the oven or microwave. You can find a comprehensive reheating guide here.

How do I thaw my frozen turkey?

Allow about 30 minutes per pound (timing below). First be sure the turkey is in a leak-proof plastic bag to prevent cross-contamination and to prevent the turkey from absorbing water, resulting in a watery product. Submerge the wrapped turkey in cold tap water. Change the water every 30 minutes until the turkey is thawed. Cook the turkey immediately after it is thawed.

4 to 12 pounds — 2 to 6 hours

12 to 16 pounds — 6 to 8 hours

16 to 20 pounds — 8 to 10 hours

20 to 24 pounds — 10 to 12 hours

A turkey thawed by the cold water method should be cooked immediately. After cooking, meat from the turkey can be refrozen.

Where do your turkeys come from?
Most of our turkeys come from the Diestel’s family ranch in Sonora, California. You can find out more about their ranch and turkeys here.

What’s the best way to roast a turkey?
There are lots of ways to cook a turkey, from classic roasting to deep fried. For our fave classic roasting method, click here.

Why is my fresh bird, frozen?
The majority of our Diestel birds are ice crusted rather than frozen. You should expect an ice layer on the surface of each bird approximately 1/4-1/2 inch in depth. This ice layer ensures each bird arrives in our stores fresh and damage free, without the use of preservatives or additives. Just submerge your bird, in its bag, in cold water to de-ice and soften before cooking or brining.

I'm looking for a 30 to 34 lb. turkey but don't see that offered. What can I do?
Our Natural Diestel turkey is reservable in a 26-28lb or 40+lb range. We recommend either reserving the 28lb option and specifying at the time of pick-up that you'd like a bird on the heavier side. Or reserving the 40lb option, and specifying at the time of pick-up you'd like a bird on the lighter side. Our staff will do their best to accommodate your specific needs.